Shipping & Returns

Ordering and Payment:

If you create a customer account and log in while shopping, your cart will be saved for the next time you log in if you haven't already paid for your purchase. While our checkout procedures are done via PayPal, you do NOT have to have a PayPal account in order to use PayPal to pay 12Moons.

Shipping Costs:

Orders are shipped usually within 48 hours after payment is received. Most packages are shipped by USPS within the United States (7 to 10 days for delivery after package is shipped). A U.S. order up to 1 pound is $7.00 shipping; 1 to 3 pounds is $11.00 shipping; 3 to 6 pounds is $17.00 shipping; 6 to 10 pounds is $22.00 shipping; 10 to 25 pounds is $50.00 shipping. This shipping cost also includes Insurance. A handling fee of $1.00 per order is also charged.

Canada,United Kingdom and Ireland Shipping Costs:

Minimum shipping to Canada,United Kingdom and Ireland is $16.00 which will cover a package weighing up to 8 ounces. 1 to 2 pounds is $20.00 shipping; 2 to 4 pounds is $30.00 shipping; 4 to 10 pounds is $38.00 shipping.

Return Policy:

We will accept the return of shipped merchandise if notification is within 7 days of receipt. We will issue Credit to your account or refund you. The cost of return shipping shall be the responsibility of the customer.

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